Shipping policy

Delivery
We offer free delivery on all orders over £250.

Order Confirmation
As soon as you place your order, we will pre-authorise your card, but your card will not be charged immediately. We will then contact our supplier to confirm that the product you have purchased is available for dispatch.

Once availability is confirmed, we will process the payment and arrange dispatch. If there is a delay, such as an item being on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery
Once your order has been confirmed as in stock and available for dispatch, your card will be charged and your order will normally be dispatched within 5 working days.

We will send tracking details by email within 24 hours of dispatch. If you have not received tracking information within 6 working days, please contact us at info@progymessentials.co.uk and we will be happy to help.

Damages
Please inspect all items carefully at the point of delivery. We advise you not to accept delivery of any item that is visibly damaged.

If you discover that an item has been damaged, please send clear photographs of the damage to info@progymessentials.co.uk so that we can investigate and, where appropriate, open a claim with the delivery provider.

Lost or Missing Deliveries
If your order is lost in transit or fails to arrive, please contact us as soon as possible at info@progymessentials.co.uk.

We will investigate the issue with our delivery partners. If the item is confirmed as lost, we will offer either:

• A full replacement at no additional cost, or
• A full refund to the original payment method.

Cancellations & Refunds
If your order has already been dispatched, you may be responsible for the cost of returning the item, subject to your statutory rights and the terms set out in our Refund Policy.

Any refund will be issued to the original payment method used to place the order.

Please see our Refund Policy for full details.