We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unassembled, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@progymessentials.co.uk where you will receive a return address. If your return is accepted, you will be responsible for return shipping costs. A return shipping fee of £25 applies to all returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@progymessentials.co.uk.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items Certain items cannot be returned, including custom or personalised products and sale items. Please get in touch if you have questions about your specific item. Returns on gift cards are not accepted.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@progymessentials.co.uk.