FAQs
1. Do you offer nationwide delivery in the UK?
Yes, we deliver across the entire UK. Most items ship within 1–2 working days. Larger or made-to-order items may take longer, and tracking information will be provided once your order has been dispatched.
2. Can I return my order if I change my mind?
Absolutely. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Simply contact us at info@progymessentials.co.uk to initiate the return process. Return shipping costs may apply.
Please see Refund Policy for extra details.
3. What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and bank transfers. All transactions are securely processed.
4. Do your products come with a warranty?
Yes, all of our gym equipment is backed by a manufacturer’s warranty. Warranty terms vary depending on the product and brand. You can find detailed warranty information on each product page.
5. Is your equipment suitable for home use?
Yes. We offer a range of equipment tailored to home users, from compact multi-gyms to foldable cardio machines. contact us for recommendations.
6. Can I speak to someone before making a purchase?
Of course. Our expert support team is happy to help via email or live chat. Whether you need guidance on selecting the right machine or have a question about shipping, we’re here to assist.
7. How do I track my order?
Once your order is dispatched, you'll receive an email with a tracking link. If you haven’t received it or have trouble accessing it, reach out to us and we’ll help you track your order.
8. Do you offer professional installation?
Yes, we offer professional installation services for many items. Please contact us before placing your order to arrange installation and confirm costs based on your location.
9. Can I collect my order?
In most cases, orders are shipped directly from our warehouse or supplier. However, if collection is available for a specific product, this will be noted on the product page.
