Everything customers ask us most often, answered in full. If your question is not here, call 0333 880 3211 (9am–5pm, Monday to Friday) or email info@progymessentials.co.uk.
Free UK delivery on every order of £250 or more. Orders under £250 are charged a flat £20 delivery fee. The correct rate is applied automatically at checkout — there is no code to enter and no per-item surcharge, however many items are in the basket.
Most of our equipment is priced above £250, so the majority of orders ship free. If your basket is just short of the threshold, adding an accessory to reach £250 usually costs less than the £20 delivery charge it removes.
Yes. We deliver throughout the United Kingdom, and to European destinations. The same £250 free-delivery threshold and £20 flat rate apply.
Orders are dispatched within 5 working days of being confirmed and charged. You will receive tracking details by email within 24 hours of dispatch. If you have not received tracking within 6 working days, email info@progymessentials.co.uk and we will chase it for you.
When you place your order we pre-authorise your card, but do not charge it. We then confirm with our supplier that the product is available for immediate shipment. Once confirmed, we take payment and release the order. If there is a delay — an item on backorder, for example — we void the pre-authorisation and contact you before anything is charged.
In most cases orders ship directly from our warehouse or supplier. Where collection is available for a specific product, it is noted on that product page.
Inspect all items at the point of delivery and do not accept delivery of anything visibly damaged. If you find damage after the driver has gone, send clear photographs of the item and its packaging to info@progymessentials.co.uk and we will open an insurance claim on your behalf. There is no cost to you.
Contact us as soon as possible and we will investigate with our courier partners. If the item is confirmed lost you choose between a full replacement at no extra cost or a full refund to your original payment method.
Yes, on many items — but it is arranged separately and is not automatically included with delivery. Contact us before placing your order so we can confirm availability and cost for your location. Installation cost depends on the equipment and where it is going.
Large equipment — racks, treadmills, stepmills, multi-station systems — needs planning before it ships. Tell us the doorway widths, any turns in a hallway, whether it is going upstairs or into a basement, and the ceiling height of the room. We will confirm the fit against the product specification before you order, and set out exactly what the delivery includes. Call 0333 880 3211.
Yes. We operate a 14-day return policy — you have 14 days from receiving your item to request a return. The item must be unused, unassembled and in its original packaging, and you will need your receipt or proof of purchase. Email info@progymessentials.co.uk to start a return and we will send you a return address. Items sent back without requesting a return first cannot be accepted.
Yes. If your return is accepted you are responsible for return shipping, and a return shipping fee of £25 applies to all returns. Faulty, damaged or incorrectly supplied items are handled separately and are not subject to this fee.
Custom and personalised products, sale items, and gift cards. If you are unsure whether your item qualifies, ask us before ordering.
We notify you once we have received and inspected your return. If approved, you are refunded to your original payment method within 10 business days, plus whatever your bank or card issuer takes to process it. If more than 15 business days have passed since approval, contact us.
Orders cancelled within 48 hours of being placed are cancelled free of charge. After 48 hours additional fees may apply, and if the order has already been dispatched you are responsible for the cost of returning it. Refunds are issued only to the payment method used to place the order.
Full details are in our Refund Policy and Shipping Policy.
All major debit and credit cards, PayPal, and bank transfer. All transactions are processed securely.
Yes. Interest-free pay-later options are available at checkout — see our Finance & Pay Later page for what is currently offered and the eligibility criteria.
Yes. For equipment orders of £5,000 and above we can introduce your business to commercial finance options — see our Business & Commercial Finance page.
Yes, and for commercial installations it is usually the better route. Send us the room dimensions, ceiling height, how many people will train at once and your budget, and we will specify and price the whole thing. Request a quote or call 0333 880 3211.
Yes. All our equipment is backed by a manufacturer’s warranty. Terms vary by product and brand — the warranty for a specific item is set out on its product page. We coordinate warranty claims and source spare parts on your behalf.
Strength: Jordan Fitness (racks, benches, bars, dumbbells, plates, attachments, storage), Nautilus, Attack Fitness, MYO Strength. Cardio: Concept2, Wattbike, StairMaster, Star Trac, Jacobs Ladder, TRUE. Boxing: Hatton Boxing, Boxmaster, BOX12. Pilates: HEGREN. Also: BlazePod, Kynett, Reebok and Brass Monkey.
Yes. Everything we sell is commercial specification, which in a home gym means it lasts rather than that it is oversized. Our Home Gym Essentials collection is selected for garages, spare rooms and outbuildings, and a complete strength setup — rack, bench, bar and 150kg of plates — comes to around £1,686.
A half rack with safety bars from £496 and an adjustable bench from £356. Add an Olympic bar from £162 and a 150kg bumper plate set at £672 (£4.48 per kg) when budget allows. Buy flooring first if the gym is in a garage or upstairs — interlocking tiles start at £56.50.
Yes, and for anything over £1,000 we would encourage it. Call 0333 880 3211 between 9am and 5pm Monday to Friday, or email info@progymessentials.co.uk. We will go through the space, the access route and what the equipment actually needs to do before you commit.
Once your order is dispatched you will receive an email with a tracking link, within 24 hours of dispatch. If it has not arrived, or the link will not open, contact us and we will track it for you.
Pro Gym Essentials is a UK supplier of commercial-grade gym equipment, trading as JDW E-Commerce Ltd (company number 15901629), 128 City Road, London, EC1V 2NX. Phone 0333 880 3211, email info@progymessentials.co.uk.
Very informative and reliable
Amazing bag, high quality punch absorption but solid enough to work combinations with ease. Would highly recommend.
Excellent customer service! I accidentally ordered the wrong size, and Jonathan was able to fix everything before the order shipped. He saved me the hassle of returns and reordering, which I really appreciated. Super helpful, responsive, and efficient—thank you for making the process so easy!
Good service . Responded to query very prompt.
Lightweight, excellent quality with good grip handle
This thing seriously works. Just a few sessions a week and I’ve noticed a big boost in my fitness and energy. It’s tough, but if you stick with it, the results come quick.
Absolutely Love This Treadmill
I was looking for a high-quality treadmill, and the Attack Fitness Curved Treadmill exceeded my expectations. It’s incredibly well built, runs so smoothly, and looks super sleek in my home gym. It feels great plus fits perfectly in my space. Worth every penny!
These adjustable dumbbells are amazing! They make switching weights so quick and easy, and my workouts have never been more efficient. Plus, they arrived way faster than I expected! I’m so glad I got them—perfect for saving space and keeping up with my fitness goals at home. Highly recommend!
